Cancellation and No-Show Fee | Frequently Asked Questions

Felines First Veterinary Hospital is dedicated to providing fear-free care designed with cats in mind. To help us manage our appointments effectively and ensure our services are available to all cats in need, we have a Cancellation and No-Show Fee Policy.

We dedicate significant time to each appointment to create a calm and thorough experience for your cat. As a result, our appointment availability is often limited, and we are frequently booked in advance.
When an appointment is scheduled, that time slot is reserved exclusively for your cat. If an appointment is cancelled or missed without sufficient notice, it prevents another cat in need from being seen during that time.

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To help us continue providing dedicated, fear-free care for all our feline patients, a $60 fee will be applied to your account for appointments cancelled or missed without at least 24 hours' notice. This policy helps us manage our limited schedule effectively and ensure all cats have access to needed services.
 

Appointment reminders:

We encourage you to keep an eye out for our reminder messages. To assist you in keeping your scheduled appointments, we send reminder messages via text and/or email, two days prior. Additionally, our team will make a follow-up call the day before your appointment to confirm, especially if we haven’t received your reply. We kindly request that you provide us with at least 24 hours' notice if you need to reschedule or cancel your cat's appointment. This allows us the opportunity to offer that time slot to another patient. Please note that any outstanding cancellation or no-show fee will need to be paid in full prior to scheduling any future appointments.

What if there's an unexpected emergency?:

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Please get in touch with us immediately if unforeseen events arise. We understand that urgent matters arise at inopportune times and will evaluate each situation on a case-by-case basis.

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Our Commitment:

This policy is in place to ensure that we can continue to offer our unique, feline-focused services and maintain a schedule that allows us to care for all our patients effectively. We value your understanding and cooperation in helping us provide the best possible care for our feline community.

Thank you for choosing Felines First Veterinary Hospital. If you have any questions regarding this policy, please do not hesitate to contact us.